User Tools

Site Tools


Managing Accounts

You can edit and delete your accounts by logging into the dashboard.

Editing Accounts

The first page you will land on is your account page. From here, you will see a list of accounts that you have the ability to edit. If you have many accounts, the search function on the right side of the page can help you find a specific account. Once you have found the site you would like to edit, click the edit icon (a check box with a pencil/pen) as shown below.

From this screen (shown below), you can edit information about the account such as changing the authorized user, as well as change the status of the account to one of 3 options:

  1. Open - The account is able to be logged into and sites are all active and online.
  2. Closed - The account is closed and internet is cutoff to all sites under that account. Let me repeat that… INTERNET IS CUTOFF AT ALL SITES.
  3. Suspended - The account users are unable to login, but internet access remains on all sites.

Deleting Accounts

Once logged in, use the search functionality under Account (on the right) to find the Account you want to edit.

Click the Delete button on the right to remove the account. This will also delete all sites under that account. Let me repeat that… THIS WILL DELETE ALL SITES ASSOCIATED WITH THAT ACCOUNT Please, make sure that you move any sites that you intend to keep onto another account before deleting the desired account.

Move Units between accounts (for Distributors Only)
Moving accounts can be done easily if you wish to move an account from one existing reseller to another.

First, go to the account that contains the unit and click the Edit icon

The first drop down will allow you to select an account, choose the account and press save at the bottom

Site Shortcuts and Statuses

Site Shortcuts

  1. Edit - This is where you can change settings for this site such as your ISP SLA start date and firmware versions, as well as add new billable features such as content filtering, cyber security, WAN failover, managed WiFi, and SDV.
  2. Speed Tests - Use this icon to view recent speed tests for this site.
  3. Network Health - Use this icon to go straight to the Network Health diagnostics of the site.
  4. Change Log - view the audit log of changes made to this site.
  5. Firewall log - view recent blocked attacks on this site.
  6. MOS History - go directly to the MOS scoring history of this site to view call quality.
  7. Record WAN PCAP - Get packet captures for the WAN
  8. Record LAN PCAP - Get packet captures for the LAN
  9. Reset VMPLS - Reset the VMPLS group associated with this site (if applicable).
  10. Reboot Firewall - This button will issue a remote reboot command to this particular site! Please verify that you see a reboot command successful message at the top of your page after clicking the button.

Site Statuses
There is 4 statuses you'll be able to see on each firewall:

  • Online- The firewall is online
  • Unreachable - The firewall can't be reached
  • Double NAT - the firewall is being double NAT'ed
  • WAN Mismatch - the device is reporting a different IP than what was configured
  • Disabled - the firewall is disabled
  • Wan 1 Offline - the primary connection has failed an the connection on on the failover connection
  • Wan 2 Offline - (if 6.3.x firmware or higher enabled) your secondary connection has failed.
  • Deleted - This site has been deleted. :(

Setting up vMPLS is a snap. From the Account page scroll down to the vMPLS Groups header. Click the plus + on the upper right.

In order to be in the same vMPLS group, the devices will all need the same /16 LAN subnet. For example, in order to be eligible to be in the same vMPLS group the sites would all need to have 192.64.X.X (i.e.,, etc…) When the sites sync again, they will now be part of an active vMPLS group (usually syncs happen within 5 minutes, but please verify that you see that the sites you have selected have updated on their sync times since the creation of the group at theeir respective Site Overview pages).

Types of vMPLS

Type 1 - This is a traditional hub and spoke model where our algorithms will choose the best host out of the sites connected to the group. All sites will speak through the host and then back out to the other sites. A new host will be selected if the old host goes offline or experiences connection issues.

Type 2 - This is a full mesh group where each site is connected to each site. We recommend using type 2 for most situations.

Please note that you are also able to route vLAN traffic over vMPLS as well! It is recommended that the VLAN's follow the same rules as above and sit on the same /16 as the parent LAN connections. Please do remember you will need the appropriate firewall rules for vLAN connections to ensure security such as unintended unauthorized access to said vLAN.

Note Dynamic IPSEC will be disabled during the creation of VMPLS, but IPSEC tunnels should still be available.

managing_accounts.txt · Last modified: 2019/03/20 06:16 by allen