I'm not getting the Speed I pay for

I'm not getting the Speed I pay for

We provide QoS so you can provide reliable speed to your devices. When you pay for a certain speed down, a lot of what is advertised is burst speed. We run tests that get us a constant speed for both upload and download streams. Burst speed is not handy for QoS! Imagine we think that we have 100 down and in reality only have a constant stream of about 70 down. This is going to lead to problems! We always go by streaming speed and not burst speed. Also, testing a device behind the SimpleWAN unit without having the speed test mode on isn't going to give you a clear picture of what speed you have. Part of QoS is not allowing any one device to suck down all the bandwidth. You will not get the full bandwidth to one device behind a QoS device. If you have someone that insists on trying to test their speed behind the SimpleWAN on their computer, please enable speed test mode as shown below:

For additional information about how our speed test works, please watch this Video.

We recommend using a site like DSLReports or TestMy over a site like SpeedTest.net
Warning: If there are ANY devices that are connected to the modem besides the SimpleWAN unit, your connection will show improper speeds and/or prevent the SimpleWAN unit from gaining proper connection. 
    • Related Articles

    • Speed Tests

      This section can be seen under Diagnostic Tools > Speed Tests. These speed tests are based on 50-megabyte downloads and 35-megabyte uploads to public servers, which will provide a conservative result compared to other speed test websites. Many of the ...
    • Site Shortcuts and Statuses

      Site Shortcuts Edit - This is where you can change settings for this site such as your ISP SLA start date and firmware versions, as well as add new billable features such as content filtering, cyber security, WAN failover, managed WiFi, and SDV. ...
    • Site Overview

      The SimpleWAN dashboard has a lot of information immediately available to users and administrators alike upon logging in. This will be the top-level, or birds-eye view, of the SimpleWAN device. The SimpleWAN dashboard will display several pieces of ...
    • SD-WAN and Traffic Prioritization System

      Also known as packet prioritization system, this feature is a patented technology used to manage network traffic which delays some or all datagrams to bring them into compliance with a desired traffic profile. Traffic Prioritization is used to ...
    • Interfaces (LAN, WAN, WAN2)

      Within this section inside of a given site, you are able to modify settings for the LAN, WAN, and WAN2 (when applicable) for the SimpleWAN device. Please be sure to update WAN settings when moving a SimpleWAN device to a new physical location or ...