My @Home unit is running slow
Your @Home unit uses the cellular towers nearby to provide the speed for your unit. If you see that your Speed Tests
are not what it should be, please contact
your SimpleWAN support team to assist you.
Why is this happening?
The SIM cards used to connect to the Cellular Towers are pre-configured by the Internet Service Provider to search for the best signal. However, the best signal isn't always the fastest. It just means that the cell tower it is connected to is closer.
Another reason may be that the tower you are connected to is saturated. This means that there are too many connected cellular devices on this particular tower.
Finally, the last reason could be that the Provider you are using is not the best one for your location. Receiving text, calls, or IM's may be alright with low bandwidth requirements, but streaming for calls or video conferences are a different matter. Switching providers may be the best approach if this were to happen.
Setting up your @Home unit
Getting Started When you first get your SimpleWAN device, you should have several items in the box: SimpleWAN @Home device Power Supply An Ethernet Cable Unboxing Flyer Write down the WiFi Password written at the bottom of the SimpleWAN device. It ...
Instalación SimpleWAN @Home Unit
Primeros pasos Este debería ser el contenido de la caja de su dispositivo SimpleWAN @Home: 1 SimpleWAN @Home Firewall 1 Fuente de poder 1 Cable Ethernet 1 Unboxing flyer La clave de acceso inalámbrico (WiFi) la puede encontrar en la parte de abajo ...
Factory Reset - Defaulting Your Unit
If you come into a situation where you need to factory reset, your device will have a pin hole reset as well as other options available. Please use the pinhole as a last resort when all else fails. If you are resetting due to a static IP, remove the ...
My unit is slow when booting up
Your SimpleWAN appliance runs many tests on boot to give you the best experience possible. It can take 5-10 minutes for a full boot, depending on speeds available.
@Home Installation Internal Practices
When Setting up the @Home product for customers there are several things to keep in mind: 1) Make sure to notate that the Product is an @Home device under the Description 2) When selecting Hardware, use either Platinum 500 WIFI or Platinum 504 WIFI ...