Setting Up Your Platinum Unit

Setting Up Your Platinum Unit



What to expect:

When you first get your SimpleWAN device, you should have several items in the box:
  • A SimpleWAN Platinum Firewall 
  • An ethernet cable
  • Power supply
  • Unboxing flyer
  • Accessories Box


The company that provided the SimpleWAN device to you should have created your login credentials using your email address. Please contact that company if you are having issues logging in. If you wish to have a "side-by-side" install with one of our support technician, Contact us for assistance.


How to Install:


Before you start with the next steps, we ALWAYS recommend having any network critical / internet critical devices (Modem, SimpleWAN, switches, etc.) directly plugged into an Uninterruptible Power Supply (UPS). 
1) Take a single computer or laptop and move to where the router will be activated. Turn off the laptop/pc; you'll want it to have a clean ARP record.

2) Power off your modem, and connect the provided Ethernet Cable from the modem to the WAN port on the SimpleWAN.
            - If you are using a 4G Dongle, You will need to connect this to one of the USB ports of the SimpleWAN units.
            - If you are using a Unit with Active 4G Built-In, you will still need to first confirm that the 4G is Active.
            

3) Power on the modem first, allow the modem to finish initialization, then power on the SimpleWAN.

4) The unit will download its configuration from the SimpleWAN Cloud Dashboard.
It will take time to fully boot depending on your internet speed. Any interruption may cause the unit to load a bad configuration or Firmware.

5) The Hardware Lights at the front of the unit should correspond with the activity the unit is doing. Once all 3 lights are available, you will hear a tune stating a successful boot. 
You will see the Firewall appear online in the dashboard once successful.
         
If you are using the Built-in 4G, you will need to remove the WAN connection, power cycle the unit, and wait for the 3 lights again.

6) Connect your laptop/PC and Test Your Connection.

7) You can now remove the PC/Laptop from the LAN, and begin connecting your regular devices and switches.
*You may need to restart computers, phones, and network devices like printers to receive an IP from the SimpleWAN Firewall.*


What to look out for:

Depending on your ISP, you may need to put your modem in Transparent Bridge Mode if it is a modem/router combination device. To Test if your modem/router combo is already in bridge, plug in a PC or Laptop directly to the modem. If you receive a private DHCP address, the router is not in bridge mode.


Bonus pro tip!!! If you have a Comcast modem and are using a Static IP, they decided to be sneaky compared to the other ISP's. You'll need to turn LAN DHCP off on their modems and leave them unbridged! 

Warning: If there are ANY devices that are connected to the modem besides the SimpleWAN unit, your connection will show improper speeds and/or prevent the SimpleWAN unit from gaining proper connection. 

To Learn more about the SimpleWAN Platinum Product, please click here.

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