During setup, it's advised you have a laptop or PC directly connected to the Firewall for configuration. To do this, please connect your laptop directly to the SimpleWAN via an Ethernet cable running directly into the LAN port of the SimpleWAN device. When you open your browser, navigate to 192.168.1.1. If the SimpleWAN is still in the boot process, you will see one of 2 screens:
If you receive “Failed to Detect”, that means you are have 1 of 3 issues.
If you need to define static information or a username/password, enter the information into the provided form and select Save. Your Firewall will reboot automatically. Please allow 5-10 minutes for it to run its initial startup phase again.
If you have all 3 lights on the front of the SimpleWAN device showing solid, that means a connection was established to the dashboard, and you should have internet access at this time. Please verify this by going to www.google.com or www.SimpleWAN.com on the laptop connected to the SimpleWAN. If you are unable to reach the Internet, please physically power cycle the unit. If that does not work, and you are sure you have the correct credentials entered into the configuration page, please power off the SimpleWAN, power off the modem, power up the modem and let it fully come up. Finally, power up the SimpleWAN again. Please be patient as this whole process of rebooting the network will take some time. On average it's going to take you around 15-20 minutes to complete the modem reboot and reconnect as well as bringing the SimpleWAN back up.