When a customer wants to add their own DNS

When a customer wants to add their own DNS


We would have some customers asking to add their own DNS server.
This guide will give you some checklist to follow through.
You need to go to General Settings to go to DNS setup landing page.


On the upper right part of the General Settings landing page, you will see this tab.
 8.8.8.8 - This is Google DNS IP. We don't really suggest to change this because if their own DNS failed to go online, our device will look for google's default DNS. It would be easier for them to determine if they have issues with their DNS.
 208.67.222.222 - This our own DNS IP and they could replace this with their own DNS IP.





 Let's say they already have their own DNS set. They would need to check the Allow DNS server override by DHCP/PPP on WAN. 
 Just make sure it's enabled.


Note: If their server is running internally, it should be on ARP table. If their server is running outside their network then they could only ping it to check if it's working.


This will not be possible if you have Content Filtering enabled. To remove the feature, you will have to Edit the Site and remove the feature.

    • Related Articles

    • DNS Servers and Active Directory

      This is where You can set the DNS Servers.  When using an Active Directory server for DNS, you must set the DNS server to that of the AD server you are attempting to get DNS from. Secondly, you will also need to set the host name of the SimpleWAN to ...
    • How to Add Premium Support

      Note: Only Distributors can add the following feature to your Account. To add Premium Support, you need to follow these steps: Go to Resellers Tab Edit the Reseller that is purchasing Premium Support Go to Paid Support section Add date of purchase. ...
    • Can I set up Reverse DNS on the Network using SimpleWAN?

      Yes, you can accomplish this by setting up the DNS Override.  Bi-Directional DNS entries can be done through the DNS override. The image above shows Unifi Cloud Controller Enabled. For those that do not have this option, you may need to enable the ...
    • Managing SimpleWAN Device Features

      How to edit a site What you see From here, you can change all site information, activate paid for features and change or update the firmware version.  Add-on Features You can activate the following Add-On Features from here: WAN Failover/Load ...
    • White Label Branding

      The ability to brand the dashboard with your colors and logo is important. This is why we have taken the time to make it easy. What your customer sees: They'll see a custom login with your colors and logo, and a custom URL you can choose. When you ...