Account Managemet
WAN Configuration (Static IP)
This article will guide you through setting up the WAN information on the dashboard and this guide is also applicable, if you are trying to update new static IP on the WAN. 1. Firstly, you open up the dashboard of the site that you wanted to ...
Moving/Transfering A Site
Moving Sites Use Case 1: Reseller needs to move Site from one Account to another Go to the Account where Site is placed. Select Edit Site Select the Account that the Site will be moved to under the Move to a Different Account Use case 2: Distributor ...
Moving Accounts
Moving Accounts Use Case: Distributor needs to move one account from one Reseller to another. Go to the Account to be moved Click on Edit on the upper section (next to Change Logs and User Dashboard) Go to Reseller Account Dropdown and select the ...
Editing a User Login
To Edit a User Login, you will need to go to the Account the user is in. Scroll Down to the Users section, then click on Edit You may change whatever info you need to change for the user. If you wish to restrict the user to a particular Site or have ...
Providing Credentials: Creating a User profile
Adding a user to an account From the dashboard, use the search functionality under accounts to find the account you want to edit. Click on Accounts on the left hand side and click on the Account where you wanted to add the user to. Scroll down to ...
How to edit a site
As a Reseller, you'll be responsible for some of the basic features active on the unit. you can edit these settings from the Reseller dashboard. From the account page, click on the EDIT icon for the site you want to edit. From here, you can Manage ...
How to Delete a Site
If you want to delete a site, This is where you will find the option to do so: Log in to the Dashboard Open the Account your Site is located. Click on the Site name you wish to delete. On the Grey panel, Select "General Settings" Scroll to the ...
Domain Blacklist/Whitelist
You can view the Domain Blacklist and Whitelist from the General Settings page. You will need to activate the Content Filter feature in order to see this option.
I need my account updated
Your Reseller or Partner can update this information. For security purposes, SimpleWAN support is unable to make changes to your account.
Account Firewall Rules
Account Firewall rules This will allow you to create a Firewall Rule in an Account Level, This is usefull if you have preset Rules that you needed open for specific devices like SIP phones, etc. This rule will also apply to newly created sites. How ...
How to Delete an Account
Deleting Accounts Once logged in, use the search functionality under Account (on the right) to find the Account you want to delete. Click the Delete button on the right to remove the account (Please see the pic below). This will also delete all ...
How to Add Premium Support
Note: Only Distributors can add the following feature to your Account. To add Premium Support, you need to follow these steps: Go to Resellers Tab Edit the Reseller that is purchasing Premium Support Go to Paid Support section Add date of purchase. ...
Managing SimpleWAN Device Features
How to edit a site What you see From here, you can change all site information, activate paid for features and change or update the firmware version. Add-on Features You can activate the following Add-On Features from here: WAN Failover/Load ...
Creating a New Site
*This tutorial is for resellers only -- users should already have a site created for them, please contact support if you need help with a SimpleWAN site. When you receive a new SimpleWAN device in the mail, the MAC address should be on a barcode ...
Switching between Firewalls
After your logged into the Dashboard, you'll have a menu on the left. At the bottom you'll see all the Firewalls you have access to edit. Click on a Site name here to view and edit the settings.
Testing Your Connection
During setup, it's advised you have a laptop or PC directly connected to the Firewall for configuration. When you open your browser, navigate to either simplewan.com or Google.com. You will see one of 3 screens: The website you visited (properly ...
Providing Credentials
As a Reseller, there are two (2) types of credentials you can create and provide. First, is a Reseller Employee Login. This type of Login is similar to the Login you have. They have access to all of the Accounts you handle, as well as each site under ...
VPN File Sharing
Sharing Files over a VPN may not be straight forward depending on your network setup. The Problem Over a VPN, local LAN settings won't be visible on both connecting networks. Apple Bonjour and Windows Filesharing works on a local level. When it's not ...
White Label Branding
The ability to brand the dashboard with your colors and logo is important. This is why we have taken the time to make it easy. What your customer sees: They'll see a custom login with your colors and logo, and a custom URL you can choose. When you ...