VPN Connection Issues

VPN Connection Issues

  • Make sure the unit is updated to the latest firmware release or higher.
  • See if the box is co­existing with vmpls, dns, and other VPN's.
  • Check the latency (Enable the 48 Hour Intensive Latency Test located under Diagnostics> Network Health > and scroll down to the bottom.)
  • VPN's use timing to authenticate and if the latency is tremendously bad you won't be able to generate a key because the times will not / do not match.

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