FAQ
Console Settings
USE THIS AS A LAST RESORT Connect Null Modem Adapter + Serial USB Adapter. Start putty with settings: Terminal Console Setting 9600bps 8N1 Then Reboot the SimpleWan (Power Cycle with 10-15 second rest) After the reboot / Press Ctrl+C It should bring ...
Can I set up Reverse DNS on the Network using SimpleWAN?
Yes, you can accomplish this by setting up the DNS Override. Bi-Directional DNS entries can be done through the DNS override. The image above shows Unifi Cloud Controller Enabled. For those that do not have this option, you may need to enable the ...
Power Supply Voltage
Power Supply Voltage Professional units use 18V 1200mA Advanced , Advanced+ (Wifi Capable) and Advanced 2 units use 12V 2000mA (2.0Amps) Platinum 500 series unit uses 12V 2000mA (2.0A)
When a customer wants to add their own DNS
We would have some customers asking to add their own DNS server. This guide will give you some checklist to follow through. You need to go to General Settings to go to DNS setup landing page. On the upper right part of the General Settings landing ...
Upgrading Firmware
Upgrading Firmware To upgrade or downgrade the firmware on a SimpleWAN device, select the edit icon next to the site name you want to change the firmware on as seen below: From the edit site page, scroll down to the firmware section and select the ...
Alerts
SimpleWan Alerts, this enables you to create an Alert policy that informs you when a site has issues. To begin, you must log-in to your reseller account and click on the email that you used to log-in on the top right. Then, a drop list will show up ...
F.A.Q.
Does SimpleWAN support PRI hand offs? No, our units would require additional hardware to support this feature! Where can I see specifications on the units? You can download the White Papers here: http://simplewan.com/solutions.php I can't use certain ...
Hardware Lights
1 solid light Unit has power 2 solid lights Internet detected 1 solid, 1 flashing Calibrating 3 solid lights System is ready and operational 3 Flashing lights Firmware is Updating Should your unit show any other form of light indicator other than ...
Support Authorization & Premium Support Authorization
All users wanting support for a given site or account related issue will need to authorize that support to authenticate their identity for security purposes. We take security very seriously, and this measure is for the protection of all accounts. ...
Logging In
Credentials Credentials to login are setup and given by your hardware provider. SimpleWAN does not create or control user logins, and cannot update them. Although we can help you use the the password reset function. User Login To login you can ...