Troubleshooting Guide
Using NCP for Dynamic IPSEC VPN connection
get the Client, please download from: (https://www.ncp-e.com/en/service-resources/download-vpn-client/) Step 1: Create a Dynamic IPSEC Server. Visuals below can be used as guidelines for your initial attempt. Make sure that the IPSEC Server is ...
Load Balancing Rule to use only one ISP IP
When using Load Balancing the SimpleWAN unit will use the IP with the most optimum connection to the website, server, etc. This sometimes causes conflict with devices such as phones or computers trying to reach a secure website. In order to use only ...
VPN Connection Issues
Make sure the unit is updated to the latest firmware release or higher. See if the box is coexisting with vmpls, dns, and other VPN's. Check the latency (Enable the 48 Hour Intensive Latency Test located under Diagnostics> Network Health > and ...
Low Voltage and PSU Readings
We always recommend using an uninterruptible power supply (UPS) as a first step. Please to be sure that anything important to keeping your connection alive is connected to a UPS. This includes your modem, switches, etc! Next, try using a different ...
I'm not getting the Speed I pay for
We provide QoS so you can provide reliable speed to your devices. When you pay for a certain speed down, a lot of what is advertised is burst speed. We run tests that get us a constant speed for both upload and download streams. Burst speed is not ...
My unit is slow when booting up
Your SimpleWAN appliance runs many tests on boot to give you the best experience possible. It can take 5-10 minutes for a full boot, depending on speeds available.
I Think I “bricked” my unit
That's okay! It's very hard to do. Verify that the correct firmware version is listed in the dashboard, then use the pin hole reset on the box. Please, be careful not to wedge the paper clip or other object you are using to push into the pinhole ...
Testing your Internet connection
Testing your Internet connection During setup, it's advised you have a laptop or PC directly connected to the Firewall for configuration. To do this, please connect your laptop directly to the SimpleWAN via an Ethernet cable running directly into ...